What is Personal Information
Personal information is information or an opinion, whether true or not, and whether recorded in a material form or not, about an individual who can reasonably identified from the information or opinion. Personal information we collect includes name, address, contact detail (s) like email address, phone and facsimile number(s), geographic location, date of birth, OVHC and or OSHC Policy details purchased through our services.
Sensitive information’ is a sub-set of personal information. Sensitive information includes any information about a person’s race, ethnic origin, political opinion, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences or practices, criminal record or health information.
Sensitive information will be used by us only with your consent:
for the primary purpose for which it was obtained, to provide with Quotes for Health Insurance (OVHC & OSHC)
For a secondary purpose that is directly related to primary purpose
where required or authorised by law
How we collect Personal Information
We will also collect sensitive information from you where it is legitimate requirements and for us to be able to provide you with our service (quotation of OVHC & OSHC products).
How we use the information you supply
Generally, personal information collected from you may be used for following:
to allow you to compare OVHC & OSHC policies and obtain quotes or request enquiries
if requested by you, to send you a quotes and comparison results
with your consent, communicate any special offers with you and direct marketing that we think may be in your best interest
to respond in relation to any inquiries or comment you have submitted
Sharing your information
We will never sell or rent your personal information to others, however your personal information may be disclosed to our business partners (health funds we are partnered with), where required or authorised by law, with your consent to the use or disclosure, as permitted in Australian Privacy Act that we are bound with.
Direct Marketing and Opt Out
We may send promotional and special offers to you from time to time that we think may be in best interest of you. We normally communicate it to you via email, mail, SMS or Social medial. If you do not wish to receive marketing, promotional and special offers from us, you can unsubscribe yourself at any time by use of the "unsubscribe me" link (you will find it on the email that we have sent you with promotional offers), from your account if registered with our business or you can express your wish by contacting us via email at firstname.lastname@example.org
Security of Personal Information
To conduct our business we need your personal information to be stored, and we may store them in different forms e.g. printed copies on paper and/or in electronic format on storages. We will take reasonable steps to ensure that your personal information is stored in way that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
Cookies and Website Data
Cookie is a small text of message stored on your computer when you visit our website. Cookie may be stored on your computer from our website, information collected will be used in order to improve our service and your experience with our website.
Every time you visit our website our service providers (servers) collects information about your visit including the type of browser, server address, domain name, date and time of your visit to the site, accessed pages, any documents downloaded during your visit. We may use this information to evaluate and improve our services and web site performance only.
Links to third party websites
Check, Update or Change your Personal Information
You can request to have access to your personal information we hold about you and do update or make any changes, we may seek identification from you before disclosing your personal information and it may be possible to get your request of access or correction of personal information get denied. All of these kinds of requests from users or customers, required to be submitted in written to us on email@example.com. We do not charge any fee for your request to access, update or change of your personal information, however be mindful of timeline as we respond to all enquiries with above manner within 30 days and some changes may take up to longer to update.
We may make changes to this policy from time to time, and latest copy of our policy is always available on our website.